Shipping policy

ARTICLE 6: DELIVERY / RECEPTION

6.1 DATES AND TIMES

The delivery times for the Products are indicative, unless OXFORD makes an express written commitment to firm dates and times.

In the event of a foreseeable delay in the delivery, OXFORD will inform the Customer as soon as possible by email and provide an estimate of the additional delivery time.

In any event, unless otherwise specified, OXFORD undertakes to make the delivery to the Customer within a maximum period of 10 business days upon execution of the contract.

OXFORD may not be held liable for any delay or failure to deliver due to a case of force majeure or failure on the part of the Customer, such as the latter’s absence at the time of the delivery or failure to collect the Products in the event of delivery at a collection point.

In the event of failure to deliver within the period expressly agreed upon or no later than thirty (30) days after the execution of the contract, the Customer may formally give notice to OXFORD, by registered letter with acknowledgement of receipt, that the latter must proceed to carry out the delivery within a reasonable additional period of time. Should OXFORD fail to execute the above within the additional period, the Customer may cancel the contract by registered letter with acknowledgement of receipt. The contract shall be deemed to have been terminated upon OXFORD’s receipt of the above letter, unless OXFORD has performed it in the meantime.

6.2 DELIVERY

The deliveries of the Products shall take place solely in the United Kingdom.

The Products ordered by the Customer will be delivered to the address indicated by the Customer when placing the order.

In any case, OXFORD may not be held liable in the event of a delay and/or non-delivery due to a false or erroneous address or an address to which delivery proves impossible.

The delivery will be deemed to have been performed by OXFORD when the ordered Products are handed over in person, placed in the letterbox or collected from the post office.

In the event that the Customer is absent at the time of the delivery and/or it is impossible to leave the parcel in the letterbox, a delivery notification or another kind of document will be left and/or sent to the Customer. It will then be the latter’s responsibility to follow the recommendations indicated for delivery or collection of the order.

OXFORD draws the Customer’s attention to the fact that, in the event that the parcel is placed in the letterbox and, therefore, does not bear the Customer’s signature, the carrier will inform OXFORD of the delivery of the parcel by electronic means. Consequently, any dispute as to whether the parcel has actually been placed in the letterbox may be rejected by OXFORD if the carrier indicates that the parcel has actually been delivered.